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FAQ
The App
What ski areas are included in the map?
All major resorts are supported by our map and are available for Navigation Features. Download our free app to see if your local resort is supported. If it isn't, please email us and we will add it to our list of resorts to add (typically within a few weeks).
Is the App free?
Yes, our core app is free. The core app supports friend tracking, basic statistics like vertical feet and top speed, and the control panel for goggle settings (if you have the goggles). Some advanced features (e.g., turn-by-turn directions) require ongoing work for us to support and are available for purchase.
How do I pair my phone with the goggles?
Go to the “Goggles” tab of the app and tap “Search for Goggles”. Make sure the goggles are switched on, and look for the pairing PIN shown on the goggles’ display.
Do I need a smartphone to use the goggles?
Yes, the goggles rely on the GPS data from a smartphone.
When will the Android App be available?
We are now live! Download the App
When will the App be available in Europe?
The app is now live in Europe! Please let us know if you are having trouble finding or downloading
Goggles & Lenses Info
Do my friends need to have the goggles for me to see their locations?
Nope! Just have your friends download our free app on the iOS or Google Play store and as long as they (and you) have cell service they will show up in your goggles. For best performance, especially on mountains with spotty cell service, the goggles communicate directly with each other to keep location data fresh. For backcountry adventures, it works best when everyone has the goggles.
Are the goggles distracting?
The display sits above and out of the way of your normal line of sight, so it does not block or distract from any of the outside world. Similar to the dashboard in a car, it’s easy to glance at, but also easy to forget it’s there once you start moving. Also, as soon as you start skiing the display will minimize to only show the time in the top corner. This is a default setting and can be turned off in the app if you wish the display to remain visible as you are skiing.
How do I set up the goggles?
See our user guide here
What do the charging lights mean?
The indication light on the strap shows blue when powered on, red when charging, and green when fully charged.
Are there multiple sizes?
No, the goggles are one size fits most.
How do I turn off the goggles?
There’s a small power switch on the strap. You can turn it on before putting your gloves on, and then use the goggles without worrying about accidentally turning them off.
How long does the battery last?
At least 10 hours at max brightness and freezing temperatures, typically longer.
How do I switch between the dashboard, text messages, and other functions?
Holding the button brings up the menu. You can then turn your head slightly to highlight a screen, and release the button to select it.
Can I share the goggles with my friends?
Just make sure you unpair the goggles from your phone before your friend connects.
How can I see my friends' locations in the goggles?
On the dashboard screen, you can see the distance and direction of everyone in your group that is at least 10 yards away on the compass. You can also see their locations on the stats screen when you cycle through each member of your group.
Are the goggles helmet compatible?
Yes, they fit well with pretty much every modern helmet we could get our hands on - no gaper gaps.
Are the goggle electronics safe?
Yes, REKKIE Goggles have gone through the same FCC testing that cell phones and other electrical devices with radios are required to undergo. Our FCC ID is on the underside of the goggle case.
Are the lenses impact and anti-fog rated?
Yes. The lenses passed the NSI/ISEA Z87.1-2020 tests (anti-fog and high-velocity impact)
Do they have speakers or audio built in?
The goggles connect to your bluetooth or wired headphones through your Phone app. For example, you can control music and answer/hang up phone calls that come in to your headphones through your phone. The goggles do not have a speaker built in.
Can I wear glasses underneath the goggles?
Yes! The goggles are "Over-The-Glasses" (OTG) compatible and fit over most normal sized glasses.
Troubleshooting
Notifications are not showing up in the goggles
For iOS users, for notifications to appear in the goggles you must have notification previews set to "always" or "when unlocked" (iPhone settings --> Notifications --> Show Previews).
Connection issues
To reset goggles (to pair with a new phone or if you are having connection or other issues): 1) Make sure the power switch is set to "off" and your goggles are not charging 2) Hold down the button, 3) While continuing to hold down the button flip the power switch to "on," 4) Continue holding down the button until the goggles restart and display a new pairing pin.
Shipping, Returns & Exchanges
We use all major carriers. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. We aim to fulfill your order and and hand-off to the shipping carrier within 1 business day. See details here
Do you ship overseas?
We currently can only ship to continental US addresses.
What is your return policy?
In general we have a 30-day return policy. See details here