Quick Start Guide:

Troubleshooting:

Pairing Issues

If you are having trouble connecting to your REKKIE goggles, first try turning the goggles off, pressing “forget goggles” (if you can see that as an option in your goggles tab on your app), and then force closing the REKKIE app. Make sure any other REKKIE goggles nearby are switched off. If you have any friends nearby who have previously paired with your goggles, have them “forget goggles” as well. Restart your REKKIE APP and switch your goggles back on. If that doesn’t work, shoot us an email and we’ll try to help you troubleshoot further.

Goggle Screen Won't Turn On

First check to make sure the goggles are charged. Next try power cycling the goggles and pressing the button on the side of the case. If you still have issues please send us an email.

Difficulty Focusing/Reading Display

Ensure the goggles fit snugly against your face, tightening the strap as needed. Next try adjusting the goggles left to right and up and down to get the virtual image into focus. 

Glare / Reflections / Ghosting

REKKIE goggles are designed to perform in bright, outdoor conditions. If you are using indoors or in low light environments, we recommend swapping the standard grey lens with a clear or yellow lens and adjusting the brightness down to minimize any unwanted reflections.

Still have questions? Please email us at: support@rekkie.com